Can you believe they are allowed to do this?
Earlier this year they wrote down a reading wrong and said we'd owed them £600 for electricity. We complained and they admitted they were wrong and would correct it. Next bill - we were £600 in debt. We reminded them they said we didn't owe it. They agreed and said they'd fix it. We decided to leave. They told us we owed them £600. We pointed we didn't and they agreed. We left.
Today they take out £600 without telling us.
I've just been at a conference about web 2.0 and how brands should be using it for research. One theme that came out is that they should be monitoring the negative conversations that are being said about them. So I hope someone from British Gas reads this and realises how crap their customer service is and tries to improve it.
Imagine if i walked into their office and took out £600 worth of equipment. Surely it would be called stealing. So how can they be allowed to get away with this?
We've had to contact our bank to try to get money back and we'll be charged for this let alone charges for going overdrawn and our time in sorting it all out.
I just can't believe that big companies can get away with such blatant disregard to their customers in this day and age!
We've recently just lost lots of money because of Fly Be and Lloyds TSB crap travel insurance and i was going to write about that..
Fly Be cancelled the flight we were meant to take to Inverness. This meant we had to get a different flight to Glasgow. We had to rearrange our car hire - which cost more as we would now pick up from one airport and return at another. We'd booked a luxury B&B near inverness which as we arrived in Glasgow 12 hours later than we were meant to be in Inverness obviously didn't make and they charged us the full price. Plus we had to pay for another hotel. Fly BE refused to refund this money as they cancelled the flight because of safety worries (although they told us at the time it was because the plane had a light on they didn't know what it was). So we thought - at least we have travel insurance - but guess what it doesn't cover this. I'd like to therefore ask what the fuck does it cover if it doesn't cover losing money on holiday.
So Lloyds TSB, Fly BE and British Gas - you are all money sucking big corporations that don't have a clue about customer care or customer service that i plan never to use again in my life and i hope you all go bankrupt and catch horrible corporate diseases.
OK so not a well written blog - but at least it has got it off my chest
Subscribe to:
Post Comments (Atom)
3 comments:
Ba*t*rds (sorry not sure if you can swear online) Love the way the bank charges you too, it's like a double whammy that they are all in on.
Keep on at them though, dont let their computerised answer machines put you off.
Schmoo xxx
Your conference sounds interesting! Have just got myself a new job as a Content & Media Strategist (eh? I dunno either!) at this company: http://www.spannerworks.com who are heavily involved in the whole social media space research etc etc. They are doing exactly what you say (amongst lots of other stuff) - monitoring online conversations for their clients to see what people are saying. So hopefully your blogging has not gone in vain! :-)
Jez and I have been pondering the fabulous logic of a scheme we have to sign up to with the tenancy of our new micro-flat. This scheme ensures that a landlord / agency can't take any money from your deposit at the end of your tenancy without your written consent. It's administrated by an entirely independent body. So far so good. But the agency we're signing up with is insisting that we also register with this scheme - and guess what? It costs £50 to register with them!! So you get to pay £50 for the privelege of them not ripping you off at the end of the whole thing. Genius!
Anyway. Hope you guys are good. Shall we try and hook up before xmas??
tx
Mrs L. I remember getting back in June and feeling perfectly chilled out... until I had to go through one of these automated choices things on the phone. And I just thought: jesus, I put up with this nonsense daily before I became an unemployed hippy!!! Big companies. scourge of the earth. We should burn them all. Actually, do you know, someone set BT in Dundee on fire last night. So the movement is starting.
Post a Comment